Dineway Terms of Service

Last updated: June 26, 2026

These Terms of Service ("Terms") govern your access to and use of Dineway's websites, products, software, templates, tools, content, and related services (collectively, the "Services"). By creating an account, using the Services, or clicking to accept these Terms, you agree to be bound by them.

If you are using Dineway on behalf of a restaurant, company, or other organization, you represent that you have authority to accept these Terms for that organization. In that case, "you" and "your" refer to that organization.

These Terms do not replace any separate written agreement signed by you and Dineway. If a signed agreement conflicts with these Terms, the signed agreement controls for the conflicting provision.

1. What Dineway provides

Dineway helps restaurants create, manage, and improve guest-facing web experiences, including restaurant websites, menus, ordering paths, reservation paths, local search handoff, calls, directions, review prompts, and related content.

The exact features available to you may depend on your plan, region, integrations, and setup. We may add, change, or remove features over time.

2. Accounts and access

You may need an account to use some Services. You agree to provide accurate account information and keep it current.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity that occurs under your account.
  • Making sure anyone you invite to your account follows these Terms.
  • Promptly notifying us if you believe your account has been compromised.

We may refuse, suspend, or terminate access if we believe account activity violates these Terms, creates risk for Dineway or others, or is unlawful.

3. Restaurant content and information

"Customer Content" means content, data, and materials you submit, upload, provide, approve, or make available through the Services, including restaurant names, logos, photos, menus, prices, hours, addresses, phone numbers, descriptions, promotions, event details, reservation links, ordering links, reviews, and other business information.

You are responsible for Customer Content. You represent and warrant that:

  • You have the rights needed to provide and use Customer Content through the Services.
  • Customer Content is accurate, lawful, and not misleading.
  • Menu items, prices, hours, availability, allergens, dietary claims, promotions, and service details are kept up to date.
  • Customer Content does not infringe, misappropriate, or violate anyone else's rights.
  • Customer Content complies with applicable laws, platform rules, and advertising standards.

Dineway is not responsible for inaccurate restaurant information provided by you or by third-party sources you connect to the Services.

4. Permission to use Customer Content

You retain ownership of your Customer Content. You grant Dineway a worldwide, non-exclusive, royalty-free license to host, copy, process, display, publish, modify, format, translate, distribute, and otherwise use Customer Content as needed to provide, maintain, improve, secure, and support the Services.

This license includes permission to use Customer Content to create or update restaurant pages, menus, website copy, search snippets, structured data, images, previews, analytics, and other outputs connected to your use of the Services.

You also grant Dineway permission to use your restaurant name and logo to identify you as a customer, unless you ask us not to.

5. AI-assisted features

Some Services may use artificial intelligence or automated tools to generate, edit, summarize, classify, translate, recommend, or improve content. AI-assisted outputs may be incomplete, inaccurate, or unsuitable for your specific business, legal, dietary, accessibility, or compliance needs.

You are responsible for reviewing and approving AI-assisted outputs before publishing or relying on them. Dineway does not guarantee that AI-assisted outputs are accurate, unique, non-infringing, compliant with law, or appropriate for every guest.

6. Payments, subscriptions, and renewals

If you purchase a paid plan or paid add-on, you agree to pay all fees, taxes, and charges described at checkout, in an order form, or in another applicable agreement.

Unless stated otherwise:

  • Subscription fees are billed in advance.
  • Subscriptions may renew automatically until canceled.
  • You authorize Dineway and its payment processors to charge your selected payment method.
  • Fees are non-refundable except where required by law or expressly stated in writing.
  • We may change fees or plan features with reasonable notice.

If payment fails or is overdue, we may suspend or limit access to paid features until the issue is resolved.

7. Cancellation

You may cancel a subscription according to the cancellation process made available in your account, checkout provider, order form, or customer support channel.

Cancellation stops future renewal charges, but it does not automatically refund amounts already paid unless required by law or expressly stated in writing. After cancellation, access to paid features may continue until the end of the current billing period, unless your plan or agreement says otherwise.

8. Third-party services and integrations

The Services may connect to or rely on third-party products and services, such as payment processors, hosting providers, analytics tools, maps, reservation platforms, ordering platforms, review platforms, social networks, Google Business Profile, email providers, domain registrars, and other integrations.

Third-party services are governed by their own terms and privacy policies. Dineway is not responsible for third-party services, changes to those services, outages, fees, data practices, content, or decisions.

If you connect a third-party service, you authorize Dineway to access and use information from that service as needed to provide the Services.

9. Domains, websites, and published pages

If Dineway helps configure or publish a website, domain, landing page, menu page, or other public page, you remain responsible for the final published content and for confirming that it is accurate and appropriate for your restaurant.

You are also responsible for:

  • Owning or having permission to use any domain connected to the Services.
  • Maintaining required licenses, permits, disclosures, and business information.
  • Honoring published prices, promotions, hours, and guest-facing commitments where applicable.
  • Reviewing published pages after changes, imports, migrations, or integrations.

We may remove, disable, or refuse to publish content that we believe violates these Terms, law, platform rules, or the rights or safety of others.

10. Acceptable use

You agree not to use the Services to:

  • Violate any law, regulation, or third-party right.
  • Publish false, deceptive, harmful, defamatory, obscene, or unlawful content.
  • Misrepresent your restaurant, ownership, menu, pricing, availability, reviews, or affiliations.
  • Upload malware or attempt to disrupt, overload, reverse engineer, scrape, or interfere with the Services.
  • Access accounts, data, systems, or networks without authorization.
  • Send spam or unsolicited messages.
  • Collect personal information without proper notice, permission, or legal basis.
  • Use the Services for illegal goods, services, or activities.
  • Circumvent usage limits, billing, security, or access controls.

We may investigate suspected violations and take action, including removing content, suspending accounts, terminating access, or reporting conduct to authorities where appropriate.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that Dineway may process personal information as described there.

If you collect personal information from guests through your website, forms, reservations, ordering links, analytics, or third-party integrations, you are responsible for providing required notices, obtaining required consents, honoring guest rights, and complying with applicable privacy and data protection laws.

12. Intellectual property

Dineway and its licensors own the Services, including software, designs, templates, workflows, interfaces, documentation, models, systems, know-how, trademarks, logos, and other materials, except for Customer Content and third-party materials.

These Terms do not transfer ownership of Dineway intellectual property to you. You may use the Services only as allowed by these Terms and your plan.

You may not copy, resell, sublicense, modify, reverse engineer, or create derivative works from the Services except where expressly allowed in writing or required by law.

13. Feedback

If you provide ideas, suggestions, comments, or feedback, you grant Dineway permission to use them without restriction or compensation. We are not required to treat feedback as confidential.

14. Service availability and changes

We aim to provide reliable Services, but we do not guarantee uninterrupted access. The Services may be unavailable, delayed, limited, or changed due to maintenance, updates, outages, security issues, third-party services, legal requirements, or other reasons.

We may modify, suspend, discontinue, or limit any part of the Services at any time. Where practical, we will provide notice of material changes that affect paid Services.

15. Beta and experimental features

We may offer beta, preview, experimental, or early-access features. These features may be incomplete, unstable, inaccurate, or changed without notice. They are provided for evaluation and may be subject to additional terms.

16. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent permitted by law, Dineway disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, and reliability.

Dineway does not guarantee that the Services will increase traffic, rankings, reservations, orders, reviews, revenue, or any other business outcome.

Dineway does not provide legal, tax, nutrition, health, accessibility, advertising, or compliance advice. You should seek professional advice where needed.

17. Limitation of liability

To the fullest extent permitted by law, Dineway will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or replacement services, even if Dineway has been advised of the possibility of such damages.

To the fullest extent permitted by law, Dineway's total liability for all claims relating to the Services or these Terms will not exceed the greater of:

  • The amount you paid to Dineway for the Services giving rise to the claim during the three months before the event giving rise to liability; or
  • USD $100.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless Dineway, its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

  • Your use of the Services.
  • Customer Content.
  • Your restaurant, products, services, guests, promotions, menus, prices, ordering, reservations, or operations.
  • Your violation of these Terms.
  • Your violation of law or third-party rights.
  • Your use of third-party services or integrations.

19. Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, fail to pay fees, create risk for Dineway or others, or if we discontinue the Services.

After termination, your right to use the Services ends. We may delete or disable access to Customer Content according to our data retention practices, legal obligations, and applicable agreements.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property rights, disclaimers, limitation of liability, indemnification, dispute terms, and general provisions.

20. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms, updating the "Last updated" date, sending a notice, or using another reasonable method.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms.

21. Governing law and disputes

Unless a separate written agreement says otherwise, these Terms are governed by the laws of the jurisdiction where Dineway is registered, without regard to conflict-of-law rules.

Before filing a formal claim, you agree to contact us first and try to resolve the dispute informally. If we cannot resolve the dispute informally, disputes will be handled in the courts or forum permitted by applicable law and any separate agreement between you and Dineway.

22. Contact

If you have questions about these Terms, contact Dineway at:

support@dineway.ai